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- 电子邮箱：qiany@uestc.edu.cn
- 入职时间：2000-07-01
- 所在单位：经济与管理学院
- 学历：博士研究生毕业
- 办公地点：Room C217, SEM Building, Qingshuihe Campus, UESTC
- 性别：女
- 联系方式：qiany@uestc.edu.cn
- 学位：管理学博士学位
- 职称：教授
- 在职信息：在职人员
- 毕业院校：电子科技大学
- 博士生导师
- 曾获荣誉：四川省科技进步奖一等奖，电子科技大学“成电创新教学示范奖”，优秀硕士学位论文指导教师奖。
- 学科：管理科学与工程
Learning the Customer Sentiments About E-commerce Delivery Service
- 点击次数：
- 所属单位：[1]Univ Elect Sci & Technol China, Sch Management & Econ, Chengdu 610054, Peoples R China;[2]Publ Securi Dept Sichuan Prov, Chengdu 610041, Peoples R China
- 发表刊物：2013 10TH INTERNATIONAL CONFERENCE ON SERVICE SYSTEMS AND SERVICE MANAGEMENT (ICSSSM)
- 关键字：E-commerce; delivery service; online review; reviewing dynamics; customer sentiment
- 摘要：In this work, we propose a method to combine both the "purchasing-reviewing" behavior dynamics and reviewing sentiments to find when would the customers like to review the E-commerce delivery service after purchasing, and what were the exact sentiments in these reviews on delivery service. The experimental results indicate that the proposed methods can extract information about customers' sentiments on E-commerce delivery service efficiently from the massive online review data.
- 文献类型：Proceedings Paper
- 页面范围：713-718
- ISSN号：2161-1890
- 是否译文：否